Thank you for choosing www.quickgardenprep.com! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a flexible refund policy. Here are our refund terms:
  1. Refund Application Conditions
    Time Limit: You can apply for a refund within 30 days of receiving the product. Applications after this time will not be processed.

Item Condition: The item to be refunded must be unused, unwashed and with the original packaging and all accessories. We reserve the right to inspect the item for refund.

  1. Refund Application Process
    To apply for a refund, please follow the steps below:

Contact Customer Service: Please contact our customer service team via email (safemetro@quickgardenprep.com) to explain why you would like to request a refund.

Provide Information: Please provide your order number and the email address used at the time of purchase so that we can process your application more quickly.

Return Instructions: Our customer service team will provide you with detailed return address and return instructions upon receiving your request.

  1. Return Shipping Costs
    Return shipping costs are usually borne by the customer, unless there is a quality problem with the product or the wrong product was sent. In this case, we will cover the return shipping costs.
  2. Refund Processing Time
    Once we receive your returned item and confirm that it meets the refund conditions, we will process and refund the refund to your original payment method within 7 business days. Please note that the refund arrival time may vary depending on bank processing.
  3. Non-Refundable Items
    Items in the following situations are not refundable:

Items that have been used or damaged.

Items that are customized or specially ordered.

Items that are discounted after sales.

  1. Contact Us
    If you have any questions about the refund terms or need further assistance, please feel free to contact us
    Tel: +44 7815088913
    Email: safemetro@quickgardenprep.com
    Thank you for choosing www.quickgardenprep.com, we look forward to providing you with an excellent shopping experience!